AI receptionist + CRM bundle
My AI Front Desk (Frontdesk): pricing, real cost and reviews
AI receptionist bundled with web chat, two-way SMS, a simple CRM and outbound automations. Flat plan plus credits for extra minutes.
Real bill at ~300 calls/mo
≈ $264/mo
Business-in-a-Box + credits
Advertised
$99/mo
Business-in-a-Box, monthly ($79 billed annually)
How we got that number
900 − 200 included = 700 extra min. Included pool covers 40 min; 660 min × $0.25 = $165. $99 + $165 = $264.
Assumptions: 300 calls/month, average 3 minutes per call (900 talk minutes), billed monthly (not annual), US local number, no add-ons. Computed by AITeamGuide from the vendor's public pricing on 2026-10-20.
Pricing tiers
| Plan | Price | Includes | Overage |
|---|---|---|---|
| Business-in-a-Box | $99/mo ($79/mo billed annually) | 200 voice minutes, 100 chats, 400 SMS, 1,000 overage credits/mo | 25 credits ($0.25) per voice minute; auto-reload $10 per 1,000 credits |
| Partner / Enterprise | Contact sales | custom volume, API, account manager | from 7 credits/min |
Overage credit pool covers ~40 extra minutes. 20+ languages.
Source: https://www.myaifrontdesk.com/pricing, checked October 20, 2026.
- Setup fee
- None listed
- Free trial
- Account creation is free; trial terms 'depend on your chosen plan or offer' (check before signing up)
Key features
| 24/7 answering | yes |
|---|---|
| Appointment booking | Yes |
| Integrations | Zapier, API (Enterprise) |
| Bilingual | Yes (20+ languages) |
| Call transfer | Yes (agent actions) |
| HIPAA | No: vendor guidance says it does not sign BAAs and must not handle PHI |
Public ratings
- Trustpilot: 3.5/5 from 18 reviews
- Capterra: 2.0/5 from 1 reviews
- Reddit: mixed
Ratings gathered October 20, 2026. We don't republish ratings as our own and haven't tested the product hands-on.
What reviewers say
Limited evidence
19 Trustpilot reviews, sharply split (58% 5-star, 21% 1-star). Several 5-star reviews were posted on the same day. Capterra has 1 review.
Recurring praise
- Answers every call around the clock, qualifies leads and books appointments. Trustpilot
- Easy to set up without technical skills. Trustpilot
- Built-in CRM, chatbot and outbound tools go beyond basic call answering. Trustpilot
Recurring complaints
- Trials that convert to a charge, and refunds refused, including on annual plans ($299 and $1,428 cases). Trustpilot
- Slow or missing replies from support. Trustpilot
- Features turned on and off to push paid 'fixes' or sales calls. Trustpilot
- Inconsistent results in real calls; one owner gave up after about 30 hours of setup. Trustpilot
“I invested roughly 30 hours trying to make it work before concluding it simply wasn't going to.”
“It has made our front-office workflow much more efficient.”
Summarised by AITeamGuide from public reviews, checked October 20, 2026. Quotes are short excerpts, credited to their authors and sites. Sources: Trustpilot, 19 reviews · Reddit thread.
Pros
- Calls, chat, SMS and CRM in one plan
- Outbound calls included (20/day)
- Many languages
Cons
- Minute overages add up past 200 min
- No HIPAA/BAA
- Billing complaints in reviews
Ranked in
Reader reviews
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