AI receptionist (self-serve)
Newo.ai: pricing, real cost and reviews
AI receptionist billed in 'units' (roughly one call each) covering calls, web chat and social messaging.
Real bill at ~300 calls/mo
≈ $449/mo
AI Receptionist
Advertised
$0 to start
Pay As You Go
How we got that number
300 calls ≈ 300 units (3-min average; longer calls would add units). $299 + 100 × $1.50 = $449. Pay-as-you-go would be 300 × $1.75 = $525.
Assumptions: 300 calls/month, average 3 minutes per call (900 talk minutes), billed monthly (not annual), US local number, no add-ons. Computed by AITeamGuide from the vendor's public pricing on 2026-10-20.
Pricing tiers
| Plan | Price | Includes | Overage |
|---|---|---|---|
| Pay As You Go | $0/mo | 50 free units once | $1.75/unit |
| AI Receptionist | $299/mo | 200 units/mo | $1.50/unit |
| Enterprise | Contact sales | Custom, white-label | custom |
Calls of 30s-3min = 1 unit; longer calls bill in 3-minute increments; spam under 30s is free.
Source: https://newo.ai/pricing/, checked October 20, 2026.
- Setup fee
- None
- Free trial
- 50 free units on Pay As You Go
Key features
| 24/7 answering | yes |
|---|---|
| Appointment booking | Yes (integrations) |
| Integrations | not named on pricing page |
| Bilingual | Yes, multi-language |
| Call transfer | Yes, forwarding and routing |
| HIPAA | not public |
Public ratings
- G2: 4.9/5 from 11 reviews
- Trustpilot: 4.5/5 from 16 reviews
Ratings gathered October 20, 2026. We don't republish ratings as our own and haven't tested the product hands-on.
What reviewers say
Thin evidence
11 G2 reviews and 16 Trustpilot reviews (all 5-star, many one line long). The only complaint theme we found is from G2's summary.
Recurring praise
- Easy to set up, with an intuitive dashboard. G2 Trustpilot
- Human-sounding voice on booking calls. Trustpilot
- Integrations work and calls don't drop, per an agency user. Trustpilot
- Fast support that will jump on a call. G2 Trustpilot
Recurring complaints
- Getting the script and tone right takes trial and error. G2
“Voice quality is solid, agents don't hallucinate bookings or drop calls.”
Summarised by AITeamGuide from public reviews, checked October 20, 2026. Quotes are short excerpts, credited to their authors and sites. Sources: G2, 11 reviews · Trustpilot, 16 reviews.
Pros
- Free start with 50 units
- Spam and hang-ups free
- Calls and chat share one balance
Cons
- Pricey per call at 300+ calls
- One location per plan
Ranked in
Reader reviews
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