AI receptionist with live-human backup
Smith.ai AI Receptionist: pricing, real cost and reviews
Per-call AI receptionist that can hand a call to Smith.ai's North America-based live agents. Strong lead-qualification focus and a native Clio integration, popular with law firms.
Real bill at ~300 calls/mo
≈ $501/mo
Pro, 300-call tier
Advertised
$150/mo
Pro plan entry price (a free 25-call plan also exists)
How we got that number
300 calls × $1.67 = $501. Call length does not matter (per-call billing).
Assumptions: 300 calls/month, average 3 minutes per call (900 talk minutes), billed monthly (not annual), US local number, no add-ons. Computed by AITeamGuide from the vendor's public pricing on 2026-10-20.
Pricing tiers
| Plan | Price | Includes | Overage |
|---|---|---|---|
| Free | $0/mo | 25 calls/mo | $3.00/call |
| Pro | from $150/mo | 75 calls ($2.00/call); 150 calls ($1.80/call); 300 calls ($1.67/call) | $2.50 / $2.30 / $2.17 per extra call |
| Enterprise | from $500/mo | 300 calls ($1.67/call), 500 ($1.60), 1000+ custom | $2.17 / $2.10 per extra call |
Billed per call, not per minute. Known spam is filtered and up to 10% of calls can be removed as spam each cycle. Month-to-month, 30 days' notice to cancel.
Source: https://smith.ai/pricing/ai-receptionist, checked October 20, 2026.
- Setup fee
- None listed for Pro; Enterprise includes full-service setup
- Free trial
- Free plan: 25 calls/mo
Key features
| 24/7 answering | yes |
|---|---|
| Appointment booking | Yes (Calendly and others) |
| Integrations | Clio Manage, Clio Grow, Zapier, Calendly |
| Bilingual | Yes, English/Spanish |
| Call transfer | Yes, incl. to live Smith.ai agents |
| HIPAA | Not HIPAA-compliant per a third-party review (practiceaireview.com); confirm with vendor |
Public ratings
- G2 (AI Receptionist): 4.8/5 from 32 reviews
- Capterra: 4.9/5 from 49 reviews
- Trustpilot: 4.3/5 from 375 reviews
Ratings gathered October 20, 2026. We don't republish ratings as our own and haven't tested the product hands-on.
What reviewers say
Plenty of reviews
Most Trustpilot reviews are about Smith.ai's human receptionists, not the AI-only plans. Trustpilot notes the company hasn't invited reviews recently.
Recurring praise
- Receptionists come across as professional and friendly; several law firms say callers assume they reached the office directly. Trustpilot
- 24/7 and overflow coverage means fewer missed leads, a theme from many solo attorneys. Trustpilot
- Onboarding is smooth and call instructions are easy to adjust; support responds quickly. Trustpilot
- Spam and unqualified callers get screened out before they reach you. Trustpilot
Recurring complaints
- The AI receptionist gets mixed marks: reviewers describe it as repetitive or misunderstanding callers at times. Trustpilot
- Cancelling can be slow, and term (prepaid) plans are non-refundable, which led to at least one public dispute. Trustpilot
- A few long-time customers report quality slipping and billing or admin requests taking too long. Trustpilot
- Receptionists can struggle with niche practice areas, so intake may need to stay simple. Trustpilot
“To be clear the AI isn't the favorite of our clients.”
Summarised by AITeamGuide from public reviews, checked October 20, 2026. Quotes are short excerpts, credited to their authors and sites. Sources: Trustpilot, 375 reviews.
Pros
- Human backup when the AI gets stuck
- Per-call pricing makes long calls cheap
- Native Clio integration for law firms
- Free tier to test with real calls
Cons
- One of the more expensive AI options at 300 calls
- Not a fit for PHI/HIPAA work (per third-party review)
- Extra calls cost more than included ones
Ranked in
Reader reviews
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